Careers
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Pet Travel Coordinator (Vancouver)
If you love animals and travel, are highly organized and are well-versed in the etiquette of excellent customer service, Worldwide Animal Travel has a career for you!
Worldwide Animal Travel is the leading Canadian, full-service pet relocation company with offices in Vancouver and Toronto. We’ve been providing pets with the true VIP travel experience since 1998, and it shows! This is a fast-paced environment that revolves around the safety of family pets.
We are looking for a full-time Pet Travel Coordinator for our Vancouver office.
Reporting to our Vancouver Operations Manager, the Pet Travel Coordinator will build and maintain relationships with our customers, their furry friends, the airlines, and destination agents. You will be the trusted point of contact and the face of Worldwide Animal Travel.
You will be responsible for the coordination of a client’s pet reservation and travel plan, from the customer’s estimate acceptance to the safe arrival of their pet at destination or delivery to the customers’ home. What makes the role unique is that you will work with airlines, fellow pet transportation industry experts, and caring pet parents as you orchestrate reservations, organize veterinary documents to meet destination requirements, to achieve the safe relocation of well-loved pets to their family homes.
Your responsibilities:
- Manage, prioritize and answer questions from customers
- Manage incoming requests for bookings/reservations and prepare the paperwork required for pet relocation
- Maintain constant communication with the customer from initial booking until the end of the trip
- Anticipate needs by being familiar with the import requirements for countries around the world
What you need to succeed:
If you’re still reading, that means you’re excited! To set you up for success from the start, you’ll need to have a:
- Min. of 2 years of customer service experience
- Proven communication skills, both written and verbal
- Proactive person who takes initiative
- Problem-solver
- Excellent computer skills
- Self-motivated and able to work with limited supervision
- Post-secondary education and/or training in customer service, communications or equivalent
Successful candidates will have the following skills:
- Proven ability to work well under pressure
- Superior attention to detail
- Able to meet tight deadlines
- Take initiative and be reliable
- Effective interpersonal skills
- Flexible and able to adapt
- Work well as an active team player
- Use sound judgement and be able to troubleshoot issues
- Extremely well organized
Candidates must be eligible to work in Canada.
Interested candidates should submit the following: resume, cover letter, and earliest availability using the form on this page. Include the title of the position you are applying for in the Position Applied For field.
Only candidates selected for an interview will be contacted.
Pet Handler - Part-Time Position (Toronto)
Do you love animals? Want to make a career out of working with them?
Worldwide Animal Travel is a full-service pet relocation company based in Vancouver, BC, and Toronto, ON. We are here to provide pets the true VIP travel experience!
We are expanding and have a part-time opening as a Pet Handler in our Toronto office location.
Qualifications include:
- Must love working with animals
- Must have valid driver’s license
- Must have a clean driving abstract, with minimum 3 years driving experience in Canada
- Must have a valid Canadian passport
- Minimum grade 12 education or equivalent
- Good attitude and customer service skills
- Previous animal care experience is an asset
- Work well with others
This is a fast-paced environment that revolves around the safe transportation of family pets.
Successful candidates will have the following duties:
- Care for pets
- Collect and deliver pets to clients
- Bring pets to departing airlines at Toronto Airport
- Collect pets arriving at Toronto Airport
- Work with Government organization such as the Canadian Food Inspection Agency and Canada Customs
- Maintain a clean facility
- Work and liaise with local vet clinics
WAT van is provided for transporting animals. Wage starts at $23.00 an hour.
Please submit your resume using the form below. Include the title of the position you are applying for in the Position Applied For field.
Only candidates selected for an interview will be contacted.
Are you looking to work with Worldwide Animal Travel?
Fill out the form below and we will be in touch shortly.
