I haven’t even booked our cats with Animal Travel and I am already impressed with the fast and detailed response. We’re trying to get our pets to Cuenca Ecuador. We knew this would be complicated and difficult. I sent an inquiry this morning with a whole lot of detailed questions. Within a few hours I had a response from Pascal detailing several options, their benefits and drawbacks and costs. He even advised that we think about taking them int eh cabin of the airplane with us, which of course would mean no fees for the company. Can’t get more honest and helpful than that. We may or may not ship our cats, but if we do, we will be going back to Pascal. Just amazing response.